Complaints Procedure

 

If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.

Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.

 

Make your complaint to me either in person, by telephoning 01384 483081, by letter, or by emailing Jackie@osteopathDY5.uk

I will investigate your complaint during the following few days and will aim to:-

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what I can do to ensure that this problem does not arise again.

 

 

 

The Institute of Osteopathy Complaints Resolution Service

 

If you feel uncomfortable complaining directly to me or do not feel that your

complaint has been resolved to your satisfaction, you can speak to the iO

by ringing Freephone 0800 110 5857, or 01582 488455 or emailing enquiries@osteopathy.org

 

 

 

General Osteopathic Council

 

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655.

Please note that the General Osteopathic Council cannot award compensation.